Alex Ruben
How to Recover Your Clash of Clans Account: A Step-by-Step Guide
If you find yourself unable to access your Clash of Clans account, whether due to issues with your Supercell ID credentials or difficulties logging into your old account, this guide will walk you through the entire recovery process. By following these steps, you can regain access to your game progress efficiently and with minimal hassle.
Before you begin, ensure you have a reliable internet connection and access to the email associated with your Supercell ID, if applicable. If you are using a guest account, be prepared to create a Supercell ID for account recovery purposes.
Step 1: Visit the Supercell ID Recovery Page
Start by navigating to the official Supercell ID Recovery Page. This page contains essential information and options for recovering your account.
Once on the page, select the option that indicates you’ve lost access to your account. This will direct you to detailed guidance based on how your account was originally set up.
Step 2: Attempt to Log In with Your Supercell ID
If your account was previously linked to a Supercell ID, you can attempt to log in using your Supercell ID email. Open the Supercell ID menu in the game and enter your email address. If you have account protection enabled, you may need to verify your identity using SMS verification or a recovery code. This extra layer of security can expedite the recovery process.
Step 3: Contact Supercell Support for Unlinked Accounts
If your account was not connected to a Supercell ID, you still have options to regain access. Open Clash of Clans on your device and navigate to the Settings menu. From there, tap on Help and Support and then the blue message bubble located in the top right corner to send a message to support.
When contacting support, be ready to provide detailed information to prove account ownership. This may include:
- Your player ID or player tag
- Your account name
- Your Town Hall level or overall XP
- The name of your Clan, if applicable
- Transaction IDs of any purchases made on the account
Providing these details will assist the support team in verifying your identity and facilitate the account recovery process.
Step 4: Use a Guest Account Temporarily
If you are unable to log in, you can switch to a new or guest account temporarily. Open Clash of Clans, tap on the Settings icon, and select the option to open a guest account. Make sure you are on a reliable network during this process. After switching, you can log back into your old account when prompted.
Step 5: Logging Back into Your Old Account
To log back into your old account, tap on the gear icon to access your Supercell settings and select the option to log out. Once logged out, you should see the login screen. Choose to log in with your Supercell ID, entering the email associated with your old account. You will likely receive a verification code via email, which you should enter when prompted to recover your account and regain access to your game progress.
Extra Tips & Common Issues
Here are some additional tips to ensure a smooth recovery process:
- Make sure to check your spam or junk folder for any emails from Supercell.
- Provide as much information as possible to support to avoid lengthy delays.
- Keep your game updated to the latest version to avoid compatibility issues.
Conclusion
By following these steps, you should be able to recover your Clash of Clans account successfully. Remember to safeguard your login credentials and consider enabling account protection to prevent future issues. If you have further questions or require additional help, feel free to reach out for support.
Frequently Asked Questions
What should I do if I don’t receive the verification email?
If you do not receive the verification email, check your spam folder and ensure that you are entering the correct email address associated with your Supercell ID. If the problem persists, contact Supercell support for assistance.
Can I recover my account without a Supercell ID?
Yes, you can recover your account by contacting Supercell support. They will guide you through the process of verifying your identity and regaining access.
What if I forgot my Supercell ID email?
If you forgot your Supercell ID email, try to recall any email addresses you may have used when setting up your account. If you are still unable to remember, contacting support is the best course of action.